Wednesday, September 24, 2008

Are there Jobs You Hate Doing? Outsource it?

By Darron Skinner-Martin


All businesses need people to run them. Finding the help to do the 'boring' jobs know one wants to do can be difficult. Or maybe you just do not have the time. These tasks are mundane but are essential to the running of your business. Either way by using business process outsourcing (BPO) you can outsource staff relatively inexpensively. Using offshore BPO staff will enable you to get all those little jobs you have been meaning to do for the last week or month. Technology has made communicating and finding outsourced BPO staff very easy and risk free if done correctly.

This article talks about outsourcing jobs mostly off-site, but you can also "outsource" jobs to freelance or temporary agencies whereby the temporary employee shows up on your site; the outsourcing saves you money, though, because you generally pay little to no benefits and a lower rate of pay than you would an employee you hire through your business. BPO staff offshore saves money by the wage rate as well as a lack of overhead costs such as office space and electricity. The choice is yours, but let's have a look at some of the things you can do with offshore outsourcing.

Data and Information: Data entry and word processing information are critical to the running of all businesses. Whether it is emailing lists, goods inventory or any other type of information entry, BPO staff can effectively complete these tasks saving you time and money on labor hire rates.

Call Center Staff: Using the telephone as a direct marketing tool has been proven to be very successful. By targeting particular types of people and/or industries you are able to outsource BPO staff with out the cash flow burden of wages. In addition call center BPO staff can do both inbound (customer inquiries) or outbound (generating leads and making sales) calls.

Customer Relations: If your in business then you need people or other businesses to purchase products or services from you. Customer service is paramount to ensuring you get return clients. In addition the word of mouth marketing strategy is the most effective. With BPO staff you can afford to offer greater customer service in the areas of 'help desks' for your products, people to confirm appointments and more. The cost effectiveness will enable you to offer great customer service normally not possible without the use of offshore BPO staff.

A Receptionist or Personal Assistant: Depending on your business, you may not need a receptionist or personal assistant on the premises to greet customers or assist you in a face-to-face manner. Perhaps you have one personal assistant but can not afford the much needed second receptionist. If a receptionist or personal assistant can do all of the required tasks away from you, you can outsource these tasks in this way and save yourself some time and money in the process.

Bookkeepers: Bookkeepers are difficult to find locally and as such can cost a fortune. If you are running a business there are many taxation documents required. This can be a time consuming and expensive process if you need to employ a bookkeeper and accountant to manage and complete all your businesses financial records. BPO staff can do this at a fraction of the cost. This will ensure your financial data is up to date and saves money on accounting services.

No matter how good you are at your business; there are only 24 hours per day. Outsourcing BPO staff to do all those low level tasks is now possible without the cash flow burden. Outsourcing staff will give you the time to focus on what you do best; your business.

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